Counselling Course CHCNET501B | Work Effectively With Other Services And Networks
Unit content breakdown:
1. Identify and maintain links with relevant services
- Identify and prioritise needs relating to organisation and professional networks
- Identify, gather, store and maintain information on appropriate services to meet client and organisation needs
- Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links
- Incorporate significant cultural practices, needs and traditions into liaison and networking with other services
- Implement strategies to develop effective links with new services and networks in consultation with key people and in accordance with organisation objectives
2. Reflect social and cultural awareness in working with other services
- Identify potential discrimination or culturally based obstacles to agencies accessing a service
- Identify potential discrimination or culturally based obstacles to accessing other agency’s services
- Develop and implement strategies to address any culturally based obstacles that arise
- Value cultural difference and diversity of others as a resource for the agency in the liaison and service delivery process
- Where individual relationships interfere with the liaison and networking with other services, take timely remedial action in accordance with organisation procedures, to ensure continued linkage and ongoing benefits for clients
3. Provide relevant information to services
- Maintain knowledge of and access to internal means of support within own organisation
- Provide information and resources to support other agencies and community networks as appropriate
- Ensure materials and resources provided are relevant and current
- Seek feedback on resources and ensure ongoing quality and link to other services
4. Collaborate with other organisations to enhance networks and service delivery
- Define the type and level of service or collaboration to be provided and negotiate with the relevant organisation
- Define the scope of the agency’s participation in the network
- Maintain appropriate contact where client referrals have occurred
- Ensure provision of appropriate support to the network where applicable
- Provide services to clients and networks in line with organisation’s confidentiality, consent and privacy policies as well as relevant legislation
- Develop and negotiate longer-term plans to assist services to operate self sufficiently, where appropriate
- Evaluate effectiveness and relevance of services and networks against organisation goals and client needs with key people and modify as necessary
Knowledge gained
You’ll complete the unit with knowledge of:
- Strategic planning and initiating and supporting community development planning
- Existing relevant networks and information systems
- Relevant agency policies and procedures and legislation
- Lobbying in the context of organisation protocols
- Power relationships within and between organisations
- Values, limitations and dynamics of networks
- Criteria and procedures for referral plus confidentiality and privacy
- Current community services issues
- Language used in community services work
- Working with people from culturally and linguistically diverse backgrounds
Skills developed
This unit will develop your ability to:
- Ensure networks meet the needs of the organisation and its clients
- Facilitate effective working relationships within community services and within the general community
- Develop and provide information about community services
- Develop promotional material
- Develop appropriate agency forms such as intake and referral forms
- Develop skills of liaison, promotion, negotiation and networking, reporting and record-keeping, lobbying, as well as participating in and conducting interagency meetings
Contact us today for more information about this counselling course.